Job Description

Job Posting #2478



Job Title: Shelter Support Worker

Temporary, Full Time



Details of the Position

Provides referrals, support, guidance, and problem solving to residents and crisis line callers. Assists and supports clients to identify and understand the issues of abuse in their intimate partner relationship. This position is responsible for the implementation and ongoing service delivery of residential programs.

This is a temporary role until March 31, 2026 with possibility of extension.

Qualifications

Bachelor's degree in social work or a related field in human services and minimum of one-year recent related work in a similar environment required or an equivalent combination of education, training and experience is required. Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs.

There is a bona fide requirement for self-identified women and non-binary applicants.

Classification and Grid: Integrated-Family Support Worker/Transition House Worker, Grid 12 (JJEP Wage Grid)



Hours

35 hours/week.

Hours of work:

Sunday 3:00PM - 11:00PM

Monday 3:00PM - 11:00PM

Thursday 10:00AM - 6:00PM

Friday 1:00PM - 9:00PM

Saturday 1:00PM - 9:00PM



Starting Pay Rate: $29.17 per hour



Benefits: As specified in the Collective Agreement



Start Date: To be determined



Supervisor: Shelter Program Manager



Additional Information: This position supports an essential service working with direct client contact, and requires: union membership, satisfactory completion of a criminal records search, and Standard First Aid Certificate.



Date Posted: November 19, 2025

Deadline for Submitting Applications: November 26, 2025



Key Duties and Responsibilities:

1.Screens prospective residents for suitability prior to admission. Assesses needs and risks and orients new residents to services and supports available during their stay.

2.Provides emotional support and assesses clients' immediate needs. Assists clients to define and implement an action plan. Provides information to clients on resources available and recommend appropriate services.

3.Plans, prepares and conducts short-term group or individual counselling sessions using techniques such as active listening, conflict resolution, and basic group counselling techniques. Evaluates effectiveness and client progress. Provides crisis intervention/management as required.

4.Participates in the development, modification and evaluation of client service plans with the case management team. Participates in case management meetings on a regular basis to report clients' activities and progress.

5.Facilitates support group in shelter and in community and provides life-skills training in social and interpersonal skills.

6.Liaises with and/or advocates for the interest of the client with other community service providers such in areas related to legal or social assistance, medical care, housing, counselling, children's or emergency services.

7.Maintains current knowledge of issues and resources related to intimate partner abuse and violence. Provides liaison and advocacy to clients of other professionals, agencies and/or the community by providing education or serving on relevant community committees

8.Maintains accurate client records, staff logs, statistics and other related records and provides correspondence and reports as required.

9.Works as part of a team and contributes to the overall management of the household. Documents and reports all safety, maintenance, supply and equipment issues.

10.Participates in back up schedule rotation as scheduled.

11.Orients and assigns duties to volunteers/practicum students

12.Performs other related duties as required.



Job Skills and Abilities: Minimum of one year recent related work in similar environment required or an equivalent combination of education, training and experience is required. Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs.

Well-developed interpersonal, counselling, oral and written communication skills Good organization, time and general management skills Knowledge of group process and facilitation techniques Ability to work effectively with other program staff, therapists, social workers, and other related personnel.

Additional Information:

This position is required to work in an environment with clients experiencing crisis or interpersonal situations. Support is often related to long-term impacts of physical, financial, verbal, sexual and emotional abuse from intimate partner violence.