Job Description

Overview:

Everybody depends on emergency services. Be a part of the 24/7 team that connects people in need with emergency responders while earning $22.75/hour. We are looking for passionate and committed individuals for our Customer Service and Emergency Support Specialists team in our Moncton centre.

Through your ability to handle urgent situations with calm, tact and good judgment, you will play an essential role in taking various types of calls, ranging from telecommunication customer service calls to calls of an urgent nature to various public safety professionals.

What we offer:

• A competitive salary of $22.75/hour (which includes premiums of $7.25/hour on hours worked)
• Overnight premium of $1.50/hour; Weekend premium of $0.25/hour
• Exceptional work environment: bright, spacious, lounge areas, gym, games room and more\xe2\x80\xa6
• Fully paid training and all the support you need to succeed;
• Be able to work full-time shift on-site at our Moncton centre on all shifts.
• Availability to work full-time \xe2\x80\x93 (primarily Monday to Sunday from 7:30am to 11pm EST; as a 24/7 service, you may occasionally be required to work night shifts from 11pm to 7:30am depending on business needs);
• Complete benefits plan after six months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.

Responsibilities:

In this role, you will:

• Answer emergency-type calls and transfer them to the appropriate downstream agency or dispatching emergency responders;
• In the event of reduced volume, take a variety of telecommunications calls;
• Make sure that the provided information is maintained private and strictly confidential at all times;
• At all times, demonstrate tact and calmness to assist with the request.

Qualifications:

What you need to succeed:

• High school diploma or the equivalent;
• Be fluently bilingual (English and French) with excellent oral and written communication skills;
• Active listening skills and ability to manage your stress levels to make the right decisions under pressure;
• Advanced computer skills and ability to use various computer equipment and telephone systems and ability to type precisely.

Training start date: September 5th, 2023

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada\'s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position Customer Service and Emergency Support would be considered under NOC 64409, Teer 4

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