Job Description

Overview:

Are you known for your sales and problem-solving skills? You\'re able to connect with people quickly, and you\'re looking for a rewarding career with a competitive wage? If you recognize yourself in these qualities, we have a fantastic career opportunity for you within the Nordia Nanaimo team!

As a Customer Loyalty Specialist, you will assist the customers of Canada\'s largest telecommunications company regarding their products and services. Thanks to your friendly nature, great listening and multitasking skills, you will discuss their needs and explore every option to offer the best solution possible. This is the ideal position for someone looking for a career that allows them to put forward their sales skills while interacting with people. Also, we will provide you with all the computer equipment you need to start your career from the comfort of your own home!

What we offer:

• Competitive base salary of $21.25/hour after training (includes a premium of $3.25 for each worked hour);
• Performance-based incentive plan;
• Significant monthly performance-based incentive;
• Fully-paid training and coaching program;
• Complete benefits plan after six (6) months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.

• Availability to work full-time \xe2\x80\x93

• Monday to Friday from 8:00AM till 9:00PM EST;
• Saturday and Sunday from 8:00AM till 9:00PM EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.

• Eligibility criteria:

• Candidates must reside near the Nordia Nanaimo centre to be able to come to pick up their equipment before the training or travel there, if necessary.
• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.

Responsibilities:

In this role, you will:

• Respond to various requests from clients to find the best solution adapted to their needs;
• Offer an exceptional customer experience by providing a warm and courteous service;
• Promote complementary solutions according to the needs and habits discussed with the client.

Qualifications:

• High school diploma or equivalent completed;
• Proficiency in a sales environment \xe2\x80\x93 We are looking for people who are motivated to achieve results!
• Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
• Friendly and helpful nature - You enjoy interacting with people and helping them find the best solution to their problem;
• Ability to work in a computerized environment and perform various tasks simultaneously;
• Excellent learning, problem-solving, and decision-making skills;

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.

Nordia is a designated employer to the British Columbia Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 62023, Teer 2.

Training start date: October 30th

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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