Job Description

At the CMHA Grey Bruce we cultivate hope, resilience and community for those who live with, and are impacted by, mental illness and/ or/ addiction. We are driven by our values of compassion, dignity, inclusivity, integrity and choice. We will create an inclusive community inspiring hope, choice and well-being for all. We are currently recruiting for:

INFORMATION SERVICES COORDINATOR

PERMANENT FULL TIME

1 position available

JOB ID:

2025-26

LOCATION:

Owen Sound

JOB TYPE:

Non-Union

DEADLINE TO APPLY:

July 16, 2025

JOB SUMMARY

The Information Services Coordinator is responsible for supporting the effective delivery, coordination, and maintenance of information systems and technology services across the organization. This includes front-line technical support, maintenance, and enhancement services for the organization's Customer Relationship Management (CRM) system. The specialist ensures the CRM system is running smoothly, addresses user issues, performs data quality checks, and assists in implementing system upgrades or integrations.

KEY DUTIES - RESPONSIBILITIES

Maintain accurate documentation of systems, policies, procedures, and support tickets.

Support onboarding and offboarding processes by coordinating the setup of user accounts, hardware, and system access.

Participate in information services education and support across the organization. Provide users with basic training or guidance on application functionality.

Develop and maintain training tools such as user manuals and education/training sessions

Assist in the coordination and implementation of IT-related projects (e.g., hardware upgrades, software rollouts).

Liaise with external vendors and service providers for technical support

Ensure compliance with data privacy and cybersecurity policies.

Perform basic troubleshooting and escalate more complex issues as needed.

Support application updates, testing,

Help ensure data quality by identifying and reporting inconsistencies.

Participate in software testing and quality assurance for new features or upgrades.

Collaborate with business teams to understand support needs and improve processes.

Work in collaboration with Organization Performance and Quality Improvement Team on projects, data improvements and other needs

Client Record Management

Provide end-user support for Client Record Management (CRM) related issues, including troubleshooting, issue resolution, and guidance on best practices.

Monitor CRM system performance, identify potential problems, and coordinate with vendors or internal teams for resolution.

Administrative duties related to troubleshooting, new user set up, and permission management within the client management system

Perform regular data quality audits and cleansing tasks to maintain accurate and consistent information.

Establish and maintain standard operating procedures to ensure effective and accurate collection and input of data into electronic client records

Document issues, resolutions, and system processes for internal knowledge sharing.

Support new feature rollouts, patches, and CRM version upgrades through testing and user communication.

Collaborate with staff in various programs to understand support needs and improve processes.

Develop and deliver basic training materials and sessions to help onboard users or introduce new functionality.

Chair and facilitate meetings of the multidisciplinary Super User Committee

Regularly review the client management system and make recommendations for changes or enhancements to meet the organization's quality improvement needs

Policy Administration

Perform administrative tasks including troubleshooting, new user setup, permission management, and training for the policy and form database.

SRFax, electronic texting

Responsible for setup, troubleshooting, user support, permission management, and training related to the electronic faxing and texting application.

3cx

Provide end-user support and training for VOIP phone issues, including troubleshooting, issue resolution, and guidance on best practices.

Cell phones

Coordinate cellular device upgrades and replacements and provide staff with training and ongoing support.

Sharepoint

Provide end-user support and training for SharePoint users across the organization.

Assist in the setup and maintenance of SharePoint sites, lists, libraries, and pages.

Manage Sharepoint user access and permissions to based on organizational roles and security policies.

Other duties as assigned

Hours of work are 37.50 per week. The normal workday is 8 hours, including a 30-minute unpaid lunch break. Working in a busy office environment with frequent interruptions. Some evening and weekend work may be required. Standard 8-hour workdays, including a 30-minute unpaid lunch. Primarily office-based with some on-site support across organizational locations. May occasionally involve after-hours support or system maintenance work.

What we offer you

? A competitive hourly wage ranging between $28.87and $31.87 (5 step grid)

? Vacation of 4 weeks to start, 5 weeks at 5 years, 6 weeks at 10 years

? Paid personal, floater and sick time

? Comprehensive benefits program & HOOPP pension

? In house training for First Aid/CPR, Mental Health First Aid, Safe Management, Applied Suicide Intervention Training

? Celebratory and camaraderie events

? A supportive and collaborative work environment

What you will bring

? Post-secondary diploma or relevant combination of education and experience

? Minimum 5 years recent and relevant experience

? Experience in a mental health, addiction or social service setting preferred

? Advanced computer skills with the ability to troubleshoot

? strong proficiency in Microsoft Office 365, including Outlook, Teams, SharePoint, and Excel

? Ability to manage time effectively and prioritize tasks.

? Confidentiality, maturity, and good judgment

? Ability to learn quickly and willingness to learn and adapt in a fast-paced environment.

? Strong organizational, interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.

? Knowledge of the Mental Health and Addictions industry and community-based health care

? A valid Canadian driver's license and the use of a reliable personal vehicle

? Minimum $2,000,000 third party liability vehicle insurance

? A satisfactory police record check including vulnerable sector screening

Ready to apply?

Interested applicants are invited to submit a cover letter & resume to: recruiting@cmhagb.org

CMHA Grey Bruce is an equal opportunity employer dedicated to fostering a welcoming and inclusive environment.We encourage applications from all individuals and offer accommodations upon request during the recruitment and selection process. All applications are kept confidential and used solely for hiring purposes. We do not use artificial intelligence in our hiring practices. While we appreciate the interest of all applicants, only those selected to interview are contacted. We strive to provide updates on candidacy status to employees and make an effort to respond to external inquiries as resources allow.

Job Types: Full-time, Permanent

Pay: $28.87 per hour

Expected hours: 37.50 per week

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed
Work Location: In person

Application deadline: 2025-07-16