Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title 2024 Winter Student - Business Analyst (4 months)



What is the opportunity?

In this role, you will be working with the program who is delivering Client360, the CRM Advisor Platform Program. Implement a common core banking platform across all roles in P&CB that will serve as the foundation to all other capabilities moving forward. You will be working with the team who will become the COE (Centre of Expertise) who will be responsible for the business functional processes of maintaining the application. this includes accountabilities for enhancing data migration procedures, user management and data readiness, leveraging data analytics skills for migration of information between 2 world class CRM applications. You will have an opportunity to learn and work in both MS Dynamics CRM (SCM) and Salesforce. You will work closely with both the business functional and technology members of the Client360 Platform program team as well as other partners. Learning application capabilities includes e.g. responsibility for accuracy and quality of the Business Contact information.

What will you do?

• Collaborate with our tech and business partners to understand and review the MS Dynamics and Salesforce Platform to develop, troubleshoot, enhance, and document components, as per the requirements and detailed design.
• Work in an Agile lab environment, delivering deployments and help with future releases.
• Translate requirements into functional specifications, and coordinate design phases, while identifying, tracking, and resolving technical issues
• Learn to understand how the design will be used in the code development process, and participate in meetings to design, troubleshoot, and execute projects.
• Participate in walkthrough reviews of technical specifications, programs, code, and unit test plans for processes.
• Provide help with unit testing and improve performance of single functions through performance tuning.
• Plan design/implementation activities, ensure technical solution quality, provide third-level support for various technologies, and drive technical platform evolution and improvements.

What do you need to succeed?

Must have:

- Background in data management

- Utilizing a strong business acumen to effectively engage with technology and harness its potential for client management.

- Strong proficiency with reports, Excel (Macros & Pivot Tables), programming automation

- Willingness to learn CRM applications

- Good verbal communication skills

- Problem solving skills and strong analytical, critical, and creative thinking

- Demonstrated ability to take the initiative to solve problems, take ownership and be accountable

- Collaborative work style and commitment to get the job done in a detail-oriented environment

- Good organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure

- Ability to grasp information quickly with a high attention to detail

Nice to have:

- Experience in a project and status reporting environment and comfortable with ambiguity

- Related work experience, familiarity with a CRM (Client Relationship management) applications

- Understanding of the financial services industry and banking system

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- Opportunities to do challenging work and make a difference

- Opportunities to building close relationships

Job Summary

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2023-09-21

Application Deadline: 2023-10-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada