Job Description

Job Summary



Business and Client Services (BCS) is a premier partner in providing business and client services that facilitate and enable the growth of our Capital Markets Businesses. BCS is a core operational component of Capital Markets that supports the sales and trading functions of our business and supports our clients\xe2\x80\x99 experience.

The Investigations Officer is a key contact for Capital Market Clients, all Correspondent Banks and RBCFG Units. The co-op/intern is responsible for providing exceptional customer care through the resolution of investigations and compensation claims raised as a result of settlements rising from trading, trade finance and other commercial/retail activities. Through ongoing training initiatives and continuous self- development, the co-op/intern will work with an effort to operate in an efficient / effective cross-functional team to ensure timely resolution of investigations, loss prevention and risk mitigation.

What will you do?

The responsibilities may vary but could include:

• Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
• Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
• Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day-to-day handling of cases.
• Support the process of creating, updating and maintaining desk procedures.
• Deliver high quality, timely and error-free service to clients and service partners.
• Display a strong commitment to teamwork; open two-way communication and good staff morale.

What do you need to succeed?

Must-have

• University degree or College Diploma or any equivalent combination of qualifications and/or experience
• Co-op/Inernship experience in investigations or in a banking operations/trading activity role.
• Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills
• Strong ability to exercise a high degree of judgement and negotiation
• Knowledge of RBFG applications (e.g. BESS, EGL)
• Strong understanding of banking and capital markets practices and activities

Nice-to-have:

• Knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, Branch procedures RFX)
• Solid knowledge of international banking procedures and policies, industry standards and best working practices.
• Knowledge and understanding of Nostro Standing orders and audit/SOX requirements

Job Skills

Additional Job Details

Address: 120 WESTERN PKY:BEDFORD

City: BEDFORD

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Capital Markets

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2023-12-27

Application Deadline: 2024-01-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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