Job Description

Overview:

Are you looking for a career that will allow you to put your excellent negotiation skills to good use and to assist a business clientele? You\'re rigorous, bilingual and would like to work from home with a Monday to Friday schedule? If so, look no further! We have an excellent opportunity for you at Nordia Montreal.

As a bilingual Account Receivables Representative, you will evaluate situations and request commitments related to accounts receivable from the business market clients. On a daily basis, you will make outbound calls or take calls from the customers of Canada\'s largest telecommunications company.

What we offer:

• Competitive base salary; $19.00/hour after training (including a premium of $1.75 on worked hours & bilingualism premium of $2/hour;
• Performance-based incentive;
• Fully-paid training and coaching program;
• Complete benefits plan after 6 months of service including:

• Comprehensive insurance (medical, dental and life insurance);
• Great discounts on telecommunications products and services.
• Availability to work full-time \xe2\x80\x93 from Monday to Friday between 8:00 am and 4:30 pm EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
• Eligibility criteria:

• Must reside with the hiring location.
• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.
• Candidates must reside near the Nordia centre to be able to come to travel there, if necessary.

Responsibilities:

In this role, you will:

• Analyze the risks of income loss using different tools and working methods;
• Recover unpaid balances from business clients through information, negotiation, and evaluation of payment options while respecting company procedures and policies;
• Document discussion and update accounts receivable information;
• At all times, respects the high level of ethics and quality expected on call and necessary to maintain the business relationship with customers

Qualifications:

• Bilingualism (French and English), oral and written;
• High school diploma, completed;
• Excellent negociation skills;
• Abide by rules and procedures set in place;
• Ability to work in a computerized environment and to perform various tasks simultaneously;
• Previous collection experience, an asset;

Training start date: September 5th

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.

Want to learn more about our career opportunities and what makes Nordia the best place to work?

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Nordia, Inc.