Job Description

Overview:

Do you dream of a career that will allow you to make a difference in people\'s lives? Are you experienced in customer service, and looking for a service-focused position (without sales objectives)? If you answered yes, we have an incredible opportunity within the Nordia Quebec City team, at $19.25/hour after training!.

As a Communication Support Specialist, you will have the mandate to help people with disabilities (verbal or auditory) to communicate. It may be a call to a loved one, a call to a service provider, or any other type of communication. Your role will be to transmit their conversation in real-time and make sure to facilitate their exchanges. Communication being a daily challenge, you will bring a positive impact in the lives of these people.

What we offer:

• Hourly rate of $19.25 after training ((including a $2 premium and a Bilingual premium of $2 per hour worked)
• Bonus for evening and weekend work;
• Significant monthly performance-based incentive;
• Fully paid training and coaching program;
• A complete range of benefits after six months of service including:

• Medical, dental, and life insurance;
• Great discounts on various telecommunication products and services.
• Available to work full-time, 40 hours a week schedule between Sunday to Saturday 12am till 12am
• Candidates must also be available at all times.
• This position does require for staff to work on-site at our Quebec center.

Responsibilities:

In this role, you will:

• Provide customer support using a variety of adapted communication tools;
• Transmit the necessary information to the parties involved while maintaining continuous contact with the customer;
• Ensure a pleasant and warm experience thanks to your human side.
• Serving a customer base that is hearing impaired and that you will support with communication.

Qualifications:

You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 30 and 60% of the time; * High school diploma or the equivalent, completed;

• Ability to type quickly and precisely (40 words/minute);
• Ability to work in a computerized environment and to perform various tasks simultaneously.
• You will work on-site at our Quebec City centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview).

Finally, a flexible schedule is essential. We have to be able to serve customers whenever they need us. You will be needed for evenings, overnights, weekends and holidays - that\'s the nature of customer service!

Training start date: September 11th, 2023

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada\'s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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Nordia, Inc.