109 Street Store Store Sales Associate
Edmonton, AB, Canada
Job Description
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This will be a job share position between our customer service department at our home office in Edmonton, and our 109 St store. Customer Service will require 2 -3 shifts per week and every third Saturday. Our 109 St store will require 1-2 shifts per week. Responsibilities re Customer Service position: \xe2\x80\xa2 A Customer Service Associate coordinates the online process for orders received through our online shop.
Ensures orders are prioritized and fulfilled promptly through Running Room\'s standards and methods. \xe2\x80\xa2 Strives to ensure customer satisfaction while complying with company procedures and policies with professional communication via email, an online help platform, and phone. Can assist customers with knowledgeable information on products offered on shop, in our stores and can guide a purchasing decision with personal experiences with the same professional communication. \xe2\x80\xa2 When presented will take ownership of a customer complaint and resolve it with the systems, methods, and procedures available under Running Room and the supervisor\'s guidelines.
Ensures orders are prioritized and fulfilled promptly through Running Room\'s standards and methods. \xe2\x80\xa2 Strives to ensure customer satisfaction while complying with company procedures and policies with professional communication via email, an online help platform, and phone. Can assist customers with knowledgeable information on products offered on shop, in our stores and can guide a purchasing decision with personal experiences with the same professional communication. \xe2\x80\xa2 When presented will take ownership of a customer complaint and resolve it with the systems, methods, and procedures available under Running Room and the supervisor\'s guidelines.
- Reasonable timelines will be made to enable individuals to perform at a level essential to providing excellent customer service to our online guests. \xe2\x80\xa2 Work directly with stores Qualifications: \xe2\x80\xa2 Basic knowledge of Microsoft Outlook, Word, and Excel as well as personal online ordering experiences will be an asset. \xe2\x80\xa2 Flexible availably \xe2\x80\x93 including Saturdays and some holidays \xe2\x80\xa2 French as a second language would be an asset. The work environment is our Home office in Edmonton Responsibilities re Sales position: \xe2\x80\xa2 Ensuring high levels of customer satisfaction by being knowledgeable on all products offered \xe2\x80\xa2 Delivering sales, outstanding customer experience, and operational expectations \xe2\x80\xa2 Maintaining personal and productivity goals \xe2\x80\xa2 Connects with every customer by asking open-ended questions to assess needs \xe2\x80\xa2 Ability to learn and share expertise of products and trends to fit customer\xe2\x80\x99s needs \xe2\x80\xa2 Maintains an awareness of all product knowledge through product knowledge training \xe2\x80\xa2 Assist with Brand awareness by assisting store management with social media Qualifications: \xe2\x80\xa2 0-3 years of retail experience \xe2\x80\xa2 Confident and comfortable engaging customers to deliver a positive experience \xe2\x80\xa2 Motivated to achieve great results because of one\'s enthusiasm for the running environment \xe2\x80\xa2 Self-motivated to complete tasks or activities with little supervision \xe2\x80\xa2 Flexible availability \xe2\x80\x93 including nights, weekends, and holidays Running Room welcomes and encourages applications from people with disabilities.
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Job Detail
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Job IdJD2154303
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned